Terms of business

1. Orders

Every project starts with a written quote stating the package, options, price and schedule. The order is confirmed when the quote is accepted in writing and the deposit is paid.

If the signed quote and these terms differ, the quote prevails.

2. Prices

Prices exclude VAT and are stated in pounds sterling or the currency shown on the quote.

NetWave Studio is established outside the UK and EU: any VAT due on the service is accounted for by the business customer under the reverse charge applicable in its country.

The domain name is included for the first year in the Launch, Essential+ and Growth packs. Licences and third-party fees (such as the WhatsApp API) are shown separately on the quote.

3. Payment

50% deposit at kickoff, 50% on final delivery after your tests. Payment in 3 interest-free instalments is possible, per the schedule on the quote.

Payment method: international bank transfer (IBAN / SWIFT), against an invoice.

4. 10-working-day timeline and guarantee

Day 1 is the kickoff call, once we have received all your initial assets (photos, menu or service list).

Your wireframe is presented on Day 2–3: we allow 1 working day for your approval; beyond that, each day of waiting moves the go-live date by the same amount.

If your website is not live by the 10th working day due to a delay on our end, we refund 20% of your package price in writing.

Scope modifications requested after wireframe sign-off may adjust the delivery date with your written approval.

The guarantee applies to Launch, Essential+, and Growth packages. Custom enterprise setups have their own agreed schedule.

Third-party turnaround times (such as Google postcard/video profile verification or registrar DNS propagation) are independent of our 10-day guarantee.

Hosting is managed by the studio; the code and the domain name are yours.

5. What the customer provides

Content (photos, text, menu, products or services) and the access we need, before Day 1, and wireframe approval within 1 working day.

Accounts (domain, Google Business Profile, social media) are opened in the customer's name, and the customer remains their owner.

6. Ownership and hosting

The domain is registered in the customer's name. Once paid in full, the customer owns the code and content created for them; logins are delivered in writing at go-live.

Hosting is managed by the studio (the first year is included in the packages, then in the care plan). When the plan ends, the site is transferred to the customer's own hosting account at no exit fee.

7. Post-launch warranty

30 days of written warranty after go-live: defects are fixed at no cost. New features are quoted separately.

8. Care plans

Presence and Visibility plans have no lock-in and can be cancelled any month by simple message. Their price stays the same in year 2. We remind you 30 days before any annual renewal.

9. Third-party platforms and liability

Google, Meta (Facebook, Instagram, WhatsApp) and domain registrars apply their own rules and timelines. The studio is not liable for their decisions (verification, suspension, ranking), and does not guarantee a specific position in Google results.

The studio's liability is limited to the amount paid for the service concerned.

10. Disputes

If a disagreement arises, both parties first seek an amicable solution in writing for at least 30 days.